77VIP Privacy Policy – How We Handle Your Personal Data

1 Who This Policy Applies To

This Privacy Policy applies to all users of the 77VIP platform, including visitors who browse the website without registering, registered account holders, and anyone who contacts 77VIP support through any channel. It covers data collected through the main website at 77vip.st, the 77VIP mobile app for Android and iOS, live chat and email support interactions, and any promotional or bonus activity carried out through the platform.

If you are located in Pakistan and use 77VIP to play casino and slot games, participate in sports betting on cricket, PSL, T20 internationals, football or Esports, or access the VIP loyalty programme, this policy governs how your personal data is handled throughout that activity.

77VIP is operated as an online gaming and entertainment service. This policy is written to be as clear and straightforward as possible. Where legal language is unavoidable, we have provided plain-English explanations alongside it.

2 Data We Collect

77VIP collects different types of personal data depending on how you interact with the platform. The categories are set out below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information. We do not request or store full card numbers — payment card processing is handled by PCI-DSS compliant third-party payment processors.

3 Why We Collect Your Data

Every piece of data 77VIP collects is collected for a specific, stated purpose. We do not gather data speculatively or because it might be useful later. The primary purposes are:

• Account operation: Creating and maintaining your 77VIP account, processing your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer or cards, and managing your VIP tier status and loyalty points.
• Security and fraud prevention: Detecting unusual login activity, preventing multi-accounting, identifying potentially fraudulent transactions and protecting the integrity of the platform for all users.
• Identity verification: Confirming that account holders are who they say they are, and that users are aged 18 or above, in line with responsible gaming obligations.
• Customer support: Handling your queries, resolving disputes, processing complaints and maintaining a record of support interactions so that follow-up conversations have context.
• Platform improvement: Analysing aggregated, anonymised usage patterns to understand which features are working well and where the platform experience can be improved. Individual-level activity data is not used for this purpose without aggregation.
• Marketing communications: Sending you information about bonus offers, PSL betting markets, VIP programme updates and platform news — only if you have opted in to receive these communications. You can withdraw consent at any time.
• Legal and regulatory compliance: Meeting obligations related to anti-money laundering checks, record-keeping and any other applicable requirements.

4 Legal Basis for Processing Your Data

Each type of data processing carried out by 77VIP falls under one or more of the following legal bases:

• Contract performance: Processing your account registration data, transaction data and activity data is necessary to deliver the service you have signed up for. Without this processing, 77VIP cannot operate your account.
• Legitimate interests: Fraud prevention, security monitoring and platform analytics are carried out on the basis of 77VIP's legitimate interest in operating a safe and well-functioning platform. These activities are proportionate and do not override your privacy rights.
• Legal obligation: Identity verification, anti-money laundering checks and transaction record-keeping are carried out to meet applicable legal obligations.
• Consent: Marketing communications are sent only on the basis of your explicit opt-in consent. You can withdraw this consent at any time through your account settings or by contacting support.

5 Who We Share Your Data With

77VIP shares personal data with third parties only where it is necessary for a specific, defined purpose. We do not sell your data and we do not share it with advertisers.

• Payment processors: When you make a deposit or withdrawal using JazzCash , Easypaisa, Raast, bank transfer or card, your transaction details are shared with the relevant payment service provider to process the transfer. These providers operate under their own privacy and security standards.
• Identity verification services: When you are asked to verify your identity, your identification documents may be processed by a third-party verification service. This data is used only for the verification process and is not retained by that provider beyond what is necessary.
• Game suppliers: Third-party game providers power the slot games, live casino tables and other casino content on 77VIP. These providers may receive technical session data (such as a session token and bet amounts) to operate the game. They do not receive your full personal profile.
• IT and infrastructure providers: Cloud hosting, data storage and security monitoring services may process your data as part of operating the platform's technical infrastructure. These providers act only on 77VIP's instructions.
• Fraud prevention and anti-money laundering services: Specialist third-party services may be used to run automated checks on transactions and account activity. These checks are a normal part of operating a financial services-adjacent platform.
• Legal and regulatory authorities: If required by law, a court order or a legitimate regulatory request, 77VIP may be obligated to disclose relevant account or transaction data to the appropriate authority. This is done only to the extent required and not voluntarily.

6 Cookies and Tracking Technologies

77VIP uses cookies and similar tracking technologies on the website and mobile platform. A cookie is a small text file stored on your device that helps the platform recognise you and remember your preferences between sessions. The types of cookies used are:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, and security cookies that help detect unusual activity. You cannot opt out of essential cookies without affecting the platform's ability to work.
• Functional cookies: Remember your preferences such as language settings, preferred deposit method and notification preferences, so you do not have to reconfigure these each time you log in.
• Analytics cookies: Used in aggregated form to understand how users navigate the platform — for example, which pages are visited most, how long sessions last and where users tend to exit. This data is anonymised before analysis and is not linked back to your personal account.
• Marketing cookies: Only set if you have opted in to marketing communications. These may help 77VIP understand which promotional content you have engaged with, to avoid sending you offers that are not relevant to your activity on the platform.

You can manage your cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics or marketing cookies has no impact on your core account functionality.

7 Data Security

77VIP takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it. These include:

• All data transmitted between your device and 77VIP's servers is encrypted using TLS (Transport Layer Security), the same standard used by online banking services.
• Account passwords are stored using one-way cryptographic hashing — 77VIP staff cannot read your password, and if you forget it you will need to reset it rather than have it retrieved.
• Access to personal data within 77VIP's systems is restricted on a need-to-know basis. Support agents can access what is needed to resolve your query, but they do not have unrestricted access to your full data profile.
• Regular security assessments are carried out on the platform's infrastructure to identify and address vulnerabilities.
• In the event of a data breach that poses a risk to your personal information, 77VIP will notify affected users in a timely manner and take immediate steps to contain and investigate the incident.

8 Data Retention

77VIP keeps your personal data for as long as it is needed for the purpose it was collected, and no longer. The general retention approach is:

• Active account data: Held for the duration of your account's active status and for a defined period after the account is closed, to handle any post-closure queries, disputes or legal obligations.
• Transaction records: PKR deposit and withdrawal records are retained for the period required by applicable financial record-keeping obligations. These records cannot be deleted on request if they fall within a legally mandated retention period.
• Identity verification documents: Retained for the period required to satisfy anti-money laundering and identity verification obligations, typically five years from the date of the last transaction or account closure.
• Support communications: Live chat transcripts and email records are retained for a period sufficient to handle follow-up queries and to protect both parties in the event of a dispute.
• Marketing preference data: If you have opted out of marketing, your opt-out record is retained indefinitely to ensure we honour your preference even if you re-register in future.

When data reaches the end of its retention period and there is no ongoing legal or operational reason to keep it, it is securely deleted or anonymised.

9 Your Rights Over Your Personal Data

You have the following rights in relation to the personal data 77VIP holds about you:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update many fields directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. This right is subject to exceptions — for example, we cannot delete transaction records that we are legally required to retain. Where deletion is not possible in full, we will explain what can and cannot be removed and why.
• Right to restrict processing: In certain circumstances, you can ask us to restrict how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails about bonus offers or cricket betting promotions — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests. We will review the objection and respond with either a cessation of that processing or an explanation of the compelling grounds that override it.

To exercise any of these rights, contact 77VIP support via live chat. We may need to verify your identity before acting on a request. We aim to respond to all data rights requests within 30 days.

10 Children and Minors

77VIP is strictly an adult platform. You must be 18 years of age or older to register an account and use any part of the platform, including the casino, slot games, live casino, sports betting and VIP programme.

We do not knowingly collect personal data from anyone under the age of 18. If we discover or have reason to believe that an account is being held by a minor, that account will be immediately suspended, all activity will be reviewed and any remaining balance will be returned to the payment source used for deposits after identity investigation is complete.

11 Third-Party Links and Services

The 77VIP platform may contain links to other pages within the site. On occasion, third-party game supplier interfaces (embedded within the platform) may load content from their own servers. 77VIP is not responsible for the privacy practices of third-party game providers, payment processors or any other external service.

Each third-party service you interact with — such as a JazzCash payment window or an Easypaisa transaction confirmation page — operates under that provider's own privacy policy. We recommend reviewing those policies for services you use regularly in connection with your 77VIP account.

12 Changes to This Privacy Policy

77VIP may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we communicate our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used or what rights you have, we will provide additional notice through your registered email address or via an in-platform notification when you next log in. Your continued use of 77VIP after the updated policy has been published constitutes acceptance of the revised version.

If you disagree with any update to this policy, you are entitled to close your account and request deletion of your data to the extent permitted by applicable retention obligations.

13 How to Contact Us

For any questions, concerns or requests related to this Privacy Policy or how 77VIP handles your personal data, you can reach our team through the following:

When contacting us about a data rights request, please include your registered username and a description of what you are requesting. We will verify your identity before actioning any request that involves accessing or modifying your personal data.

For responsible gaming queries, including self-exclusion requests and deposit limit settings, please visit the Responsible Gaming page or raise it directly via live chat.